Grievance Redressal Process and Matrix
Below is the process through which the clients can register their complaints with Fort Finance Limited (FFL).
Level 1: Complaint registers at Branch/Customer Care Executive:
Decsription: The Customers would be required to send their queries/ disputes/ requests to the Branch Officers/ Customer Care Executives of the Company on customercare@fortfinance.in or 02261596161.
Depending on the query/dispute/grievance a written reply/resolution will be sent to the customer within 7 business days at his/her registered email id with the Company.
Level 2: Complaints registers at Grievance Redressal Officer.
Description: If a customer not satisfied with the response received or doesn’t receive any response from Level 1, can further escalate the matter/ query/ complaint to the below:
| Name of the Grievance Redressal Officer | Mr. Paresh Radadiya Grievance Redressal Officer. 304, 03rd Floor, Rustomjee Central Park, Andheri Kurla Road, Opposite Kanakia Wall Street, Andheri East, Mumbai 400059 |
| Direct Number | 8655444725 (Mon-Fri, 9:30 am – 5:30 pm) |
| info@fortfinance.in |
Level 3: Complaints registers at Principal Nodal Officer.
Description: For any queries or concerns customers can reach us through multiple service channels by clicking on https://fortfinance.in/complaints/ in case customers are not satisfied with the resolution
provided by our customer care executive and Grievance Redressal officer, the details of the Principal Nodal Officer are given below:
| The Nodal Officer of the Company may be contacted at: Name of the Principal Nodal Officer |
Mr. Dinesh Mange Executive Director 304, 03rd Floor, Rustomjee Central Park, Andheri Kurla Road, Opposite Kanakia Wall Street, Andheri East, Mumbai 400059 |
| Direct Number | 9967790209 (Mon-Fri, 9:30 am – 5:30 pm) |
| pno@fortfinance.in |
Level 4: Complaints registers at CRPC or Officer in charge of Region.
If the customer is not satisfied with the resolution received or if the customer does not hear from FFL within the prescribed timelines, then he/she may lodge their complaint on RBI CMS portal –
https://cms.rbi.org.in Or send your complaint form (format) to the below mentioned address:
Centralized Receipt and Processing Centre (CRPC)
- Physical Address: Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Central Vista, Chandigarh – 160017
- Toll-Free Number: 14448 (9:30 AM to 5:15 PM)
(d) If the complaint / dispute is not redressed within a period of one month, the customer may appeal to the Officer-in-Charge.
To,
Reserve Bank of India
General Manager/Deputy General Manager,
Department of Non – Banking Supervision,
Cuffe Parade, Mumbai 400001.